Find answers to frequently asked questions here:
How to place an order?
Purchases can be made 24 hours a day online via the shopping cart and checking out or by phone during our normal business hours at 757-422-3313 during our normal business hours. E-mail confirmations will be sent after purchases are completed online.
What is the sales tax on purchase?
There is a 6% sales tax on orders shipped to Virginia addresses. All other states are tax exempt.
What forms of payment can be used?
Multiple forms of payment accepted including Visa, Mastercard, American Express, and Apple Pay. All current acceptable payment options with be show in Shopping Cart at checkout.
What is our privacy policy?
Verification of email accounts are required for all registries. All purchases require typical information including name, address, billing address, credit card information, and email to complete the order.
Please return Terms of Use for additional information. If you have any questions or concerns about our privacy policy, please contact us online or by phone.
What are the Shipping and Delivery options?
Complimentary free delivery to the registrants is available for purchases for local Bridal Registries.
Our Standard shipping fee is 8% of the order total (excluding tax) plus $8.00. We ship all items insured via FedEx, UPS, or USPS. While most items can be expected to arrive in less than one week but please allow up to 2 weeks from the time of order for delivery of in-stock items. We will notify you by phone or email any delays are expected.
For Express Shipping, please call 757-422-3313 for an estimated price for Two Day Express and payment.
Hawaii, Alaska & International Shipments and charges will be determined on an individual basis and can only be complete by calling the store directly at 757-422-3313 before placing the order.
Is Personal Shopping available?
Our staff are happy to assist in person or by phone to help find the best options for your home or for gifts for others.
How to set up a new Gift Registry?
Gift registries can be created online or in person at our store. Please call the store at 757-422-3313 to schedule an appointment for a complimentary private consultation with one of our Registry Consultants.
Can Gift Cards be purchased?
Gift certificates may be purchased in any denomination and can be placed in a gift box.
Is Gift wrap available?
Gift wrapping can be included for free on gift registry purchases.
How are typos on the website handled?
While every effort is made to assure the accuracy of pricing and item availability, occasionally this information may be incorrect. If the item price or quantity is mismarked, you will be notified by phone or email giving you options of how to proceed or assist in cancelling your order.
If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.
How to purchase items displaying as out-of-stock?
Most out-of-stock items can still be ordered. Please call the store at 757-422-3313 for information on estimated time of availability.
Can orders be cancelled without notice?
We reserve the right to cancel any order we receive at our discretion. Email notice of the cancellation will be forwarded in an timely manner and the full amount charged will be credited back to your account.
What is the return policy?
ALL RETURNS MUST BE PRE-APPROVED by calling the store at 757-422-3313. Returns be made for purchased unused items, undamaged, new items within 2 weeks of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges, handling and/or restocking fee of up to 10% depending on the amount of the purchase. Special order, sale, or personalized items are NOT returnable. Received gift items can only be exchanged for store credit. Please note that credit card companies vary on the time it takes for credit to appear on their accounts up to one to two statements.
The address of potential returned items is The Globe, 1624 Laskin Road, Suite 756, Virginia Beach, VA 23451. All returned items must be shipped insured for its full retail value. Tracking information should be retained to confirm property delivery. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.
What to do if a product arrives damaged?
While all items are shipped insured, claims must be made within 10 workdays to the specific carrier: FedEx: 800-463-3339, UPS, or USPS. Shipping carriers have no legal obligation to honor your claim unless you follow their required procedures. All the original packing materials and cartons must be kept intact to file a claim. We are willing to assist you in every possible manner in collecting claims for loss or damage, but does not make us responsible for collection or payment of claims. If items are to be returned to us please repack merchandise exactly as received. Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.
